Nh Collection Quito Royal

steam room. They opened it up for me and added Eucalpytus leaves as well. Breakfast was great.

nothing.,Except maybe That under the special instructionas at time of booking I requested to be picked up at the airport and no one was there. Next time I will personally call the hotel for this service before traveling.

I enjoyed the head person at the hotel he was nice. All of the personel was very help full...

I was very disapointed I was really hoping that it would be an all around nicer experiance... When we got to the hotel in our room there were already foot prints all over the carpet wich maybe me wonder if they even vacumed it.. There were a few cigaret burn marks in the carpets and its a non smoking room as well as there was a spot were the carpet was frayed.. I reserved a suite thinking it would be really nice unfortuanly it wasnt all that nice... Tho it was spaciouse it wasnt how I usualy see radison hotels... I chose them because I have such great luck and they hold there rooms to a very high standard...

Good breakfast, courtesy at front desk, location.

Room too small for the title during sales and photographs shown. Bathroom too small.

The Guest Services Contact - Paola - was wonderful! She answered my questions, gave guidance daily to shopping and city attractions, made phone calls on my behalf, and gave me cost estimates which helped tremendously since I speak only a little Spanish. Also, the Wait Staff in the Royal Cafe were very friendly and welcoming. The Chef, who made eggs to order each morning, was delightful! And the food for the breakfast buffet was excellent! Overall the hotel has a very intimate, friendly and safe environment.

1) The hotels is in the middle of nowhere so you have to get a taxi just to pop out for a drink (or sit in the over priced hotel lobby bar that has zero atmosphere - and thats if you can find someone to serve you!) 2) the staff are un friendly and un helpful. 3) we were charged all sorts of hidden extras on top of our bill including $7 for hotel insurance and a 10% service charge...WHAT Service!!! 4) the beds were uncomfortable (for this class of hotel), and there wre no towels in our room and we waited an age for them to show up after we requested them.

The room was enormous, clean and cosy and the staff very friendly. Excelent breakfast.

The light of the window enters in the room and in the morning it gets not as dark as it should be. The internet has some connection problems (strength of the signal), but nothing that affected the use.

Arranged Taxi pick up for us from airport. Good food.

Tried to sell us hotel insurance without much of an explanation of what it was. We said no, assuming our travel insurance covered us but are still nto sure what exactly it was. Staff said it's only $4 and that was true but I'd rather know what I was paying for (additional tax as well but I was aware of that).

It was a nice clean room with good transport service from the airport. The breakfast was really, really great.

It was a very good hotel. But next time we will stay at the Stubel, which has more value for the money.

Even past midnight when I checked in -into the daytime for my 3 days of stay they had an English speaking desk person. What a pleasant surprise. They were always very accommodating with any problems I had.

They couldn't fix my extra security open door latch for my door.

The staff was very helpful and accurate. It is a good value for money, good location, clean and a good breakfast with pleasant people to serve you.

Great beds, clean facilities and helpful staff. It was very enjoyable at this hotel.

Didn't like not having a pool.

Great room at a great price through Booked.net

Bar area was not great, although staff were very good.

Unexpected courtesy and extra effort to heighten the quality of the stay

The hotel was lovely with many good features including free shuttle bus to the airport and express breakfast. There was also a complimentary glass of wine with nibbles in the afternoon.

The first time I stayed it was really good then I came back to stay again before flying to Santiago and was disappointed: - did not get wake up call for 4.30am - luckily had also set my own alarm or could have missed my flight. - mixed up my account bill - mixed up my massage appointment.

The hotel was located in a very busy area within walking distance of shopping and restaurants. The staff was very helpful and friendly. They booked us a nice tour of the area. It was good to have 3 minutes a day to call the states for free. The breakfast buffet was very good with a wide variety of foods and juices, all of which were delicious including eggs, omelets and pancakes cooked to your specifications. Having access to a business area with several computers was great!

While the desk staff was very friendly and helpful, very few of them spoke English well, which surprised me because of the location of the hotel in such a multicultural business area. They were always good to go find someone else to help if we couldn't communicate though. This include booking us with a tour guide who understood virtually no English, we used a lot of hand signals but it was difficult. Breakfast was good, but $17 each including taxes I thought was pretty expensive.